Frequently Asked Questions

Cancun, MexicoHere are some of our Frequently Asked Questions listed below. If your question is not answered here please feel free to contact us and we will be happy to help you!


Do I need a passport?

If you are traveling outside the United States and are a U.S. citizen, you are required to have a valid U.S. Passport.

If you are not a U.S. citizen we recommend calling your consulate to determine what documentation you'll need to travel.

Is Airfare included?

No, all vacations are land packages and do not include transportation (air or ground).

Are there blackout dates?

No, unlike other companies the vacations are able to be booked 365 of the year and you are able to start on any day of the week, however some dates may have a price increase. All properties are based on availability.

Can I get a refund?

Certain restrictions may apply, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it for more information. Please provide a valid phone number in your email.

Can I change or cancel my hotel rooms?

We are able to make changes to your reservation once confirmed. The option to cancel a hotel reservation depends upon the policy presented at the time of your purchase. A fee per unit may be applicable.

Can I extend my package?

Yes, however if you purchased a promotional package, there will be an extension fee.

Is tipping required?

All-Inclusive resorts pre-collect gratuities. Some resorts will strictly prohibit additional tipping on the premises; others do allow their staff to accept additional tips. Tipping is never required if it is pre-collected.

How far in advance can I make my hotel reservation?

You are able to book your reservation up to 6 months in advance with a minimum 30 day notice. All properties are based on availability.

Can I add guest to my package?

You may be able to add to an existing package. Please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 888-553-5803 for more information. Do not purchase airfare without verifying availability first.

I just traveled and I loved the trip, can I purchase another package?

Yes, you are able to purchase another discounted package. Please contact Customer Support for pricing and terms.

Is there a limit to the number of rooms I can reserve?

Yes, there is a two room maximum and it is subject to reservations availability.

Do I have to pay extra for a cot, rollaway bed or crib?

All hotel rooms are guaranteed for occupancy by two adults.
If you need a cot, rollaway bed or crib for your room, please call the hotel. They will be happy to accommodate you if fire-safety laws allow it and the type of extra bedding you need is available. Keep in mind that there may be an extra charge payable directly to the hotel.

Can I get a handicapped-accessible room?

If you have special needs (e.g., wheelchair accessible room) you must call the hotel and verify that special needs can be met. Most hotels will be glad to accommodate you if rooms are available. Please request special need at time of booking.

What do I need to bring to the hotel for check-in?

Checking in is easy. All guests will need a valid U.S. Passport, a major credit card for incidental room charges, and your hotel confirmation voucher. No debit, Discover, or company credit cards.