Sandos Caracol Eco Resort & Spa, Playa del Carmen Mexico

Sandos Caracol Eco Resort & Spa, is a Playa del Carmen all inclusive hotel for nature lovers located on a beautiful beach in Riviera Maya, only 45 minutes from Cancun and 15 minutes from Playa del Carmen.

ACCOMMODATIONS
PRIVATE RETREATS
AMENITIES
NATURAL ENVIRONMENT
DINING
CULINARY DELIGHTS
Escape to an array of beautifully appointed rooms stretching from the magnificent Mexican Caribbean to the lush green jungle. There’s something for everyone at Sandos Caracol. Whether you prefer naps on the beach, treks through the jungle or drinks by the pool. It’s a scientific fact that vacation calories don’t count. Indulge at our wide range of buffet, à la carte and snack bar dining options.

 


All Inclusive

General Information: Sandos Caracol Eco Resort & Spa | 4 stars | Rooms: 956 | Location: Playa del Carmen


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Gallery

  • hotel sandos caracol beach
  • hotel sandos caracol cenote
  • hotel sandos caracol mapache
  • hotel sandos caracol romantic boat ride
  • hotel sandos caracol royal-elite
  • hotel sandos caracol xcalacoco
  • hotel-sandos-mexico-eco-experience
  • hotel-sandos-mexico-kids-club
  • hotel-sandos-mexico-spa
  • hotel sandos caracol beach
  • hotel sandos caracol cenote
  • hotel sandos caracol mapache
  • hotel sandos caracol romantic boat ride
  • hotel sandos caracol royal-elite
  • hotel sandos caracol xcalacoco
  • hotel-sandos-mexico-eco-experience
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Standard Room

Our comfortable Standard rooms are generously oversized and are designed in tropical decor. Each room features a private balcony or terrace with a sweeping view of the gardens, the pool, or the lush green jungle.

 

 

Room Features

Occupancy: 3 Adults and 1 Child or 2 Adults and 2 Children
Beds: 1 King Bed or 2 Double Beds
Bathrooms: 1 full bathroom
View: Garden, Pool or Jungle
From $2,362.75 USD (Based on 2 Adults)

Amenities and services

  • 1 King Bed or 2 Double Beds
  • Air Conditioning
  • Balcony or Terrace
  • Safety Deposit Box
  • Mini Bar
  • Clock Radio with Alarm
  • Hair Dryer
  • Telephone
  • Cable TV
  • Garden, Pool or Jungle View

Cuisine

Our Favorites

ENDLESS OPTIONS CASUAL ATMOSPHERE SEATING ON A WHIM
With numerous buffet options, there’s something to please every palate. An easygoing ambience and relaxed dress code make for carefree dining. Being on vacation means not having to plan—so stop by any time.


La Laguna

Swimwear and/or wet clothing are not permitted.

Shoes/sandals and shirt are required.

No reservation required.

Cuisine: International Buffet
Dress Code: Casual
Breakfast: 7:00am – 10:30am
Lunch: 12:30pm – 3:30pm
Dinner: 6:30pm – 10:30pm

 

 


Las Toscanas

Breakfast & Lunch

Swimwear and/or wet clothing are not permitted.

Shoes/sandals and shirt are required.

No reservation required

Dinner

Dress shorts are allowed. Swimwear and/or bare feet are not permitted.

Reservations are required, restrictions apply.

Reservations can be made at the Front Desk from 8:00am – 5:00pm.
3 or 4 Nights = 1 Reservation
5 or 6 Nights = 2 Reservations
7 or 8 Nights = 3 Reservations

Cuisine: Italian Specialties Buffet
Dress Code: Casual
Breakfast: 7:00am – 10:30am
Lunch: 12:30pm – 3:30pm
Dinner: 5:30pm – 9:30pm

 

 


Las Mascaras

Swimwear and/or wet clothing are not permitted.

Shoes/sandals and shirt are required.

No reservation required.

Cuisine: Mexican Buffet
Dress Code: Casual
Dinner: 6:30pm – 10:30pm

 

 


 

El Templo

Dress shorts are allowed. Swimwear and/or bare feet are not permitted.

Reservations are required, restrictions apply.

Reservations can be made at the Front Desk from 8:00am – 5:00pm.
3 or 4 Nights = 1 Reservation
5 or 6 Nights = 2 Reservations
7 or 8 Nights = 3 Reservations

Cuisine: Teppanyaki
Dress Code: Casual Elegance
Dinner: 5:30pm – 9:30pm

 

 


 

 

Fogo de Brazil

Dress shorts are allowed. Swimwear and/or bare feet are not permitted.

Reservations are required, restrictions apply.

Reservations can be made at the Front Desk from 8:00am – 5:00pm.
3 or 4 Nights = 1 Reservation
5 or 6 Nights = 2 Reservations
7 or 8 Nights = 3 Reservations

Cuisine: Brazilian Rodizio
Dress Code: Casual Elegance
Dinner: 5:30pm – 9:30pm

 

 


 

 

La Riviera

Dress shorts are allowed. Swimwear and/or bare feet are not permitted.

Reservations are required, restrictions apply.

Reservations can be made at the Front Desk from 8:00am – 5:00pm.
3 or 4 Nights = 1 Reservation
5 or 6 Nights = 2 Reservations
7 or 8 Nights = 3 Reservations

Cuisine: Mediterranean Cuisine
Dress Code: Casual Elegance
Dinner: 5:30pm – 9:30pm

 

 


 

Los Lirios

Dress shorts are allowed. Swimwear and/or bare feet are not permitted.

Reservations are required, restrictions apply.

Reservations can be made at the Front Desk from 8:00am – 5:00pm.
3 or 4 Nights = 1 Reservation
5 or 6 Nights = 2 Reservations
7 or 8 Nights = 3 Reservations

Cuisine: Mediterranean Cuisine
Dress Code: Casual Elegance
Dinner: 6:00pm – 9:30pm

 

 


Bars & Snacks

CLASSIC FAVORITES QUICK & CONVENIENT RELAXED ATMOSPHERE
Enjoy a variety of foods, drinks and local fare—like our famous chilaquiles. Perfect for those looking to swing by for a quick treat, refreshing drink or a small meal. No need to bother making a reservation, stop by any time. Yeah, that's a swim-up bar.

 

El Manglar

 

Mapache Chill OutBar

Dress Code: Casual
Open: Evening

 

El ManglarSports Bar

Dress Code: Casual
Open: Afternoon and Evening

 

Iguana Poolside BarPoolside Bar

Dress Code: Casual
Open: Morning and Afternoon

 

La Jungla

El NidoBar & Snack Bar

Dress Code: Casual
Open: 24 hours

 

La JunglaBar & Snack Bar

Dress Code: Casual
Breakfast: 10:30am – 12:00pm
Lunch: 12:30pm – 4:00pm

 

L’Elefant Lobby BarLobby Bar

Dress Code: Casual
Open: Morning, Afternoon and Evening

 

Ocean Front DiscoBar/Disco

Dress Code: Casual
Hours: 11:00pm – 2:00am

Sirena Poolside Bar

 

La TortugaPoolside Bar

Dress Code: Casual
Open: Morning and Afternoon

 

Theatre BarBar

Dress Code: Casual
Open: Evening

 

Sirena Poolside BarSwim-Up Bar

Dress Code: Casual
Open: Morning & Afternoon

 

Things To Do

Aquapark

Stay cool at the Sandos Water Park

Kids can cool off at the resort’s fun-filled water park. While the kids are having a blast, parents can kick back and relax poolside in the warm Caribbean sun with drink in hand.

Features:

  • 17 water slides
  • Multiple play areas
  • Lifeguard supervision
  • Showers and bathrooms
  • Poolside snack bar with drinks & snacks

 


 

Eco-Experience

Get closer to nature with Sandos Caracol Eco-Resort & Spa

Here at Sandos Caracol Eco-Resort & Spa, we strive to be the number one eco-hotel in the Riviera Maya. That means not only highlighting the beauty of our natural surroundings, but also continually innovating how we conserve our most precious resources.

FEATURES

Our Environmental Policy

We’re committed to helping protect the planet through reducing the collective impact of our resort’s daily activities, and by raising awareness amongst our workers, guests, suppliers and local community.

Lend a Hand

To help take care of our environment during your stay, please use biodegradable sun lotions and conserve water by reusing the hotel towels.

Help Our Children

Sandos Caracol Eco-Resort & Spa works to better the lives of local school children in Playa del Carmen. Help us to give back by bringing school supplies.

 

 


 

Family Activities

Fun for the whole family

Sandos Caracol Eco-Resort & Spa is the perfect vacation destination for families. From the young, to the young at heart, there is an array of activities for everyone to enjoy. Our friendly and attentive staff makes every stay unforgettable.

FEATURES

  • Beach, beach volleyball, sandcastle building, swimming, snorkeling
  • Family Swimming Area: main pool with children's area
  • Kids Aquapark with 17 different water slides, games and snack bar
  • Tennis courts (2) with lights for night play
  • Theatre with nightly entertainment
  • Supervised Kids Club with playground, crafts, TV, movies, sports and ecological activities.
  • Kids Club Hours: From 10:00am to 10:00pm for children ages 4-12
  • The Baby Club for children ages 2-3 is open from 10:00am to 1:00pm and 3:00pm to 6:00pm (parental supervision required)
  • Teens Activity Program featuring music, pool tables, beach soccer and more

 

 


 

Golf Course

Grand Coral Golf Club

The Grand Coral Golf Club is located next to the Sandos Caracol Eco-Resort & Spa. Designed by Nick Price, this 18-Hole, Par-71 course is the legend’s most golfer friendly creation. It offers a modern club house and exclusive beach club.

FEATURES

Green Fees Include:

  • Round trip transportation to and from the course is included with two or more players (subject to availability)
  • Golf cart
  • Dressing rooms
  • Lockers and safety deposit box
  • Two bottles of water
  • Golf tees, divot repair tool & ball marker
  • Fresh towels

  • Reservations: +52 984-109-6020
    Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

    Address:
    Carretera Federal Puerto Juárez, Km: 294 + 700
    Interior Complejo Grand Coral
    Solidaridad, Quintana Roo, México

 

Extra Charge Services:

  • Food, beverage & snack bar
  • Spa & fitness center
  • Pool & beach club
  • Practice area & lessons

 


 

Shopping Area

Your chance to take home a piece of Mexico

Sandos Caracol Eco-Resort & Spa offers a variety of products for sale in the shopping area. From fine jewelry to traditional arts & crafts you are sure to find something to bring home with you along with the memorable experiences of an unforgettable trip.

FEATURES

  • Art & Paintings
  • Clothing & Hats
  • Hammocks
  • Jewelry
  • Marble Chess Set
  • Postcards
  • Sandals
  • Tapestries
  • Toiletries
  • Towels
  • Traditional Arts & Crafts
  • Traditional Foods & Candies

 


Swimming Pools

Dive in…or pull up a seat at the swim-up bar

The main pool offers a little something for everyone. Spanning nearly the entire length of the Royal Elite Ocean Front section, guests will be immersed in the beautiful views offered by the Mexican Caribbean, only a few steps away.

FEATURES

  • Aquapark Pool
  • Chill Out Pool
  • Main Pool with Swim-Up Bar
  • Select Club Adults Only Pool & Jacuzzi*

  • *Exclusive to Select Club guests

 

 


 

Tennis Courts

Game on! Tennis enthusiasts are in for a treat

Situated at the center of the resort’s property across from Spa Sandos are two full-size tennis courts. For those who prefer nighttime play, both courts are equipped with lighting. Bring your own gear or use ours.

FEATURES

  • 2 full-size courts
  • Lighting for nighttime play
  • Surrounded by lush jungle
  • Tennis balls and racquets included

 

 


 

The Xcalacoco Experience

Discover the wonders of ancient Mayan culture.

According to Mayan beliefs, the jaguar spirit lives in all people, empowering us to rise up and explore. It is this spirit that has driven us all, since the time of ancient travelers, to reach this place called Xcalacoco. It is here, on this land, with traditional dances and ceremonies that our community continues to pay homage to the sacred elements of Heaven and Earth, Water and Air, Fire and Life.

FEATURES

Day 1: Cenote OfferingAccording to Mayan legends, the Offering to Chaac is based on a beautiful love story between a brave prince, Chachazib, and a beautiful princess, Nicte-Ha. Their story took place beside the clear waters of a sacred Mayan cenote. The two shared a love so profound and tragic that their story continues to be shared in local legends to this day.

Day 2: Ceremony of FireSurrounded by the intense heat of the fire, the Chilam gives thanks for all the kindness and gifts the Great Creator offers us each day—the sacred elements of Water, Sun, Wind, Earth and Life. As the villagers dance to thunderous drums, the entire community of Xcalacoco unites in a common prayer for harmony. In this final ceremony we make a collective commitment to continue feeding the Fire of Life.

Adventure Activities

Bike Path: Take a trip through the property’s abundant natural attractions, including a nearby authentic Mayan archeological site.
The Underground Springs Route: This wilderness path leads through the jungle and past a series of natural underground springs.
Mangrove Path: Explore one of the most important coastal habitats along the Mexican Caribbean.
Mayan River: Take a tranquil boat ride through a winding river and encounter native plants and animals along the way.

Nature Activities

Bird Sanctuary: Admire a multitude of multicolored birds in a lush environment.
Deer Encounter: Observe white-tailed deer in a natural jungle habitat.
Discover the Mayan Jungle: An abundance of local wildlife permeates the jungle—over 60 species of mammals, birds, reptiles and amphibians.
Turtle Lagoon: Several species of freshwater turtles sun themselves in our lagoons.
Iguanas: These prehistoric jungle reptiles are present throughout the property.
Mangrove Crabs: These eye-catching crustaceans delight guests with their bright colors and peculiar scampering.
Plant a Tree: Sandos supports the conservation of Mexican rainforests in Quintana Roo. Guests are invited to take part in this important program.

 

 


 

 

Water Sport Center

A boatload of water sports and dive trips

Scuba Libre PADI Resort: PADI dive course*, discovery scuba diving*, ocean dives*, Cozumel dives*, cenote dives*, deep-sea fishing trips*, snorkeling tours*, jet skis*, parasailing*, catamarans (lessons not included)*

FEATURES

All Inclusive Water SportsKayaks, boogie boards, snorkeling gear, Hobie catamarans (insurance fee), scuba demo.

*Additional Charge

 

Events

 

Conferences & Meetings

Comfortable facilities and personalized service

No matter what type of event you have in mind, the Riviera Maya is the perfect place to hold it. At Sandos Caracol Eco-Resort & Spa, we have all the facilities and personalized services to make your event a memorable one.

FEATURES

  • Audio/Video Equipment*
  • Coffee Breaks*
  • Group Coordinators with extensive experience
  • Organized activities by our Entertainment & Sports Team*
  • Private check-in for groups
  • Special Menus*
  • Themed Parties*


*Additional cost

Contact us and we'll prepare a personalized proposal to ensure your program is a complete success! If you would like more information on groups, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and ask about our special conditions for your group.

 

 


 

 

Groups & Events

Quality group & event experiences in a unique and inspiring location

If you want to organize a quality event in a unique location surrounded by a natural environment, the Riviera Maya is the place you're looking for. Celebrate group events, conventions, weddings, or business meetings at Sandos Caracol Eco Resort & Spa. We offer a unique hotel that exudes tranquility and exclusivity with comfortable facilities for a wide-range of group and event types. We also offer personalized attention to every detail to ensure you will have an unforgettable event.

 

 


 

 

Weddings

The ideal destination only needs the perfect couple

Picture yourself experiencing the moment of a lifetime, surrounded by your friends and family, while exchanging vows amongst a cool ocean breeze and soft white sand. Playa del Carmen offers the perfect couple a unique and memorable destination wedding along the magnificent Mexican Caribbean.

FEATURES

Live your dream wedding with Sandos Caracol Eco-Resort & Spa. For more information and to learn about our wedding package offers, please contact:

Ms. Maria Fernanda Sanchez
Sandos Caracol Eco-Resort & Spa
Phone: +52 (984) 873 4444 Ext:17988
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Our professional and experienced Weddings Team will customize your entire event, providing you with the unique and memorable experience that you deserve.

 

Spa Sandos

Spa & Fitness

Take a vacation from your vacation with a visit to Spa Sandos

Spa SandosSpa Sandos is a luxurious and environmentally friendly spa designed to pleasure the senses, relax the body and rejuvenate the spirit. Enjoy an array pampering treatments and an exclusive beachfront message palapa with beautiful views of the Caribbean.


FEATURES

Spa Facilities

  • 16 treatment rooms
  • Open hydrotherapy area
  • Diverse temperature pools
  • Saunas & steam baths
  • Women’s and Men’s dressing rooms
  • Gym & spinning room
  • Complimentary toiletries
  • Full beauty salon offering lavish hand, foot and nail treatments

Massage Treatments

Revitalizing massages accompanied by relaxing music and pleasant scents help create physical, mental and spiritual balance. Experience a combination of ancient and modern techniques from the Riviera Maya Spa.

  1. Relax Massage: Liberate stress and harmonize your body.
  2. Aromatherapy: Essential oils provide a complete sense of well-being.
  3. Draining Massage: Eliminate toxins and promote healthy circulation.
  4. Prenatal Massage: Ease the discomforts caused by pregnancy.
  5. Reflexology: Acupressure on specific reflex points creates full body balance.
  6. Sports Massage: Relax the muscles and liberate built-up lactic acid.
  7. Deep Tissue Massage: Eliminate tension caused by stress and fatigue.
  8. Hot Stone Massage: An ancient technique using warm oil and heated stones.
  9. Therapeutic Massage: A deep massage tailored to individual problem areas.
  10. Sandos Special: A personalized fusion of different massage techniques.

Massages From Around the World

  1. Thai Magic: A combination of stretching, acupressure, yoga postures, reflexology and meditation to rejuvenate the body and spirit.
  2. Shiatsu Zen-Sation: A deep, relaxing Japanese therapy based on acupressure along the body’s Zen meridians to relieve stress and anxiety.
  3. Caribbean Breeze: A soft, relaxing massage using spiral seashells to relax the muscles and harmonize the senses. Leaves skin smooth and hydrated.
  4. Polynesian Dance: A rhythmic treatment inspired by the techniques of Lomi Lomi to stimulate lymphatic circulation and promote the elimination of toxins.

Body Wraps

The Riviera Maya Spa offers a variety of Body Wrap treatments that envelop the body in a mixture of salts, gels, herbs and essences designed to revitalize the skin, activate circulation and relieve inflammation.

  1. Cacao Charm: A soft, warm and delicious wrapping that protects the figure, caresses the skin and awakens the senses.
  2. Secrets From the Sea: A remineralizing treatment based on natural sea clay that stimulates circulation to purify the body and relieve fatigue.
  3. After Sun: A hydrating treatment replenishes and alleviates skin damaged from prolonged exposure to the sun.
  4. Mineral Sea Bath: Soothing bath crystals, followed by a hydrating seaweed wrap, help to smooth and soften the skin.

Facial Treatments

An array of facial treatments based on moisturizers and antioxidants help to relieve stress, irritation and accumulated facial fatigue caused by urban distresses, pollution and sunlight.

  1. Hydra-Balance: Achieve the perfect state of hydration and cell balance with this facial treatment based on the Hydrasystems concept.
  2. Anti-Aging: A complete dosage of essential vitamins nourishes and regenerates the skin to help hydrate and tone the face and neck.
  3. After Sun Facial: Reduces inflammation and helps soothe skin that has been damaged by prolonged exposure to the sun.
  4. Men’s Facial: An antioxidant treatment detoxifies the skin, reducing signs of aging by promoting firmness and elasticity.
  5. Sandos Natura: A deep facial massage treatment based on an organic formula using ingredients from ecologically cultivated plants.
  6. Wrinkle Corrector: An extraordinary treatment that reduces expression lines through the use of soy extracts and micro collagen fragments.

Packages

Riviera Maya Spa’s special spa packages combine our most sophisticated and exclusive treatments into unforgettable custom experiences.

  1. Moonlight: A relaxing and romantic evening therapy session wraps the body in a blanket of starlight on the edge of the sea.
  2. Anti-Ox Recharge: A rejuvenating treatment eliminates traces of fatigue through the oxygenating energy of Vitamin-C and royal jelly.
  3. Spa Complete: A total face and body treatment that relaxes, detoxifies and restores skin luminosity. Relax Massage + Hydrating Facial + Marine Body Treatment.
  4. Temazcal: A unique Mayan therapy to purify your body, mind and soul. This ancient tradition guides us to different levels of heat and steam generated by volcanic rocks and medicinal herbs in a spiritual atmosphere.

Beauty Salon Services

Our salon specialists give attentive and personalized service to assure that every guest looks, and feels, their very best.

  • Manicure & pedicure spa
  • Nourishing hair treatments
  • Hair styling, coloring & cuts
  • Braiding
  • Makeup artists
  • Artificial nails
  • Special bridal services

Fitness Center

Stay fit on vacation with our fully equipped gym. Our trained instructors will gladly develop personalized workout plans.

  • Cardio equipment
  • Strength equipment
  • Spinning room
  • Personalized workouts
  • Trained instructors

The Spa Boutique

Take the spa experience home with a variety of products available for sale at the Spa Boutique.

Service Hours

Gymnasium & Hydrotherapy Area: 7:00am-8:00pm, Monday-Sunday
Spa & Beauty Salon: 8:00am-8:00pm, Monday-Sunday

 

Testimonials